Do You Respond To Complaints Fast?

Do You Respond To Complaints Fast?

Hi Business Owner,

My name is Bob Britton, a fellow small business owner and President of Marketing Automation Group

The key to keeping and even enhancing client relations is to respond to complaints quickly and effectively. Never leave a client unhappy. Even if they are a bad apple and you want to get rid of them give them their money back and send them on their way.

If you give them their money back, they can’t say bad things about you. If you don’t they’ll go to all ends and tell everyone they know what a terrible business you are. Statistics show that a happy client tells an average of 5 people, while an unhappy client tells and average of 30 people. Think of it as money well spent to save you from bad publicity.

For clients who are good clients and something just went wrong, correct it in a hurry.

If you have any questions, need some immediate advice, or would like to get involved with my program please give me a call at 585-633-7563.

To your success,

Bob Britton