Do You Respond To Complaints Fast?
Hi Business Owner,
My name is Bob Britton, a fellow small business owner and President of Marketing Automation Group
The key to keeping and even enhancing client relations is to respond to complaints quickly and effectively. Never leave a client unhappy. Even if they are a bad apple and you want to get rid of them give them their money back and send them on their way.
If you give them their money back, they can’t say bad things about you. If you don’t they’ll go to all ends and tell everyone they know what a terrible business you are. Statistics show that a happy client tells an average of 5 people, while an unhappy client tells and average of 30 people. Think of it as money well spent to save you from bad publicity.
For clients who are good clients and something just went wrong, correct it in a hurry.
If you have any questions, need some immediate advice, or would like to get involved with my program please give me a call at 585-633-7563.
To your success,
Bob Britton is an accomplished entrepreneur with 25 year’s experience starting, building and growing both brick-and-mortar companies as well as online businesses. He's personally built 3 companies from one man shows to the million dollar mark. Marketing Automation Group and the Automated Entrepreneur Method® are his latest brainchild. After working with hundreds of business owners in every walk of business, he realized there was a HUGE gap in the support and training that was available, and set out to fill that void with his no-nonsense, hype free approach to business growth.