Do You Confirm All Appointments?

Hi Business Owner,

My name is Bob Britton, a fellow small business owner and President of Marketing Automation Group.

Confirming all your appointments is very important. Let me explain.

Does this sound familiar?

You look at your schedule for the day and you and your staff are fairly booked up, with a few gaps here and there. You’re hoping you get some other service calls. 4 out of the 13 service calls you have booked for the day- the people were not even home.

We’re sure you realize how much money this costs you. Between wasted hours and wasted money we figured out that when days like the above occur you lose more money than you make.

No More No-Shows
We developed a strategy to eliminate no-shows. Since we’ve implemented this system, we’ve never had a no-show.

This strategy may be obvious but less than 17% of all businesses actually do it. It’s easy:

You call your client one to three days before their scheduled appointment. You just tell them you’re calling to make sure that they remembered that a computer technician was coming over at whatever time.

You will hear over and over again “Gee I completely forgot, thanks for calling.” If you implement this strategy, you will virtually eliminate no shows.

We also suggest having the caller check the directions (if they don’t have a GPS) with the client to make sure they are clear. Getting lost and not being able to find the homeowner is another big money waster.

What to do if you can’t reach the clients:

First, call in the afternoon. If he/she can’t be reached then call in the evening between 5:30 and 7:30. If you still can’t reach him/her, leave a message on the machine and send an email.

Confirming appointments also helps build trust and confidence in your clients. Since very few businesses bother to confirm appointments, when one does people perceive that the business as very efficient. Clients want to do business with successful businesses that have got it together.

If you have any questions, need some immediate advice, or would like to get involved with my program please give me a call at 585-633-7563.

To your success,

Bob Britton